Information We Collect

Personal Information You Provide

When you sign up for our courses or contact us, we collect information you voluntarily share. This typically includes your name, email address, phone number, and billing details. We also gather information when you fill out forms, subscribe to our newsletter, or reach out through our support channels.

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit our site. This includes your IP address, browser type, device information, and how you interact with our content. We use cookies and similar technologies to understand user behaviour and improve your experience.

Information from Third Parties

Sometimes we receive information about you from other sources. If you sign up through a referral partner or use social login features, we may receive basic profile information. We also work with analytics providers who help us understand how our platform is being used.

How We Use Your Information

We use your personal information for specific purposes that directly relate to providing our educational services. Here's what that looks like in practice:

• Delivering course content and managing your learning experience
• Processing payments and maintaining accurate financial records
• Sending you updates about courses you're enrolled in or have shown interest in
• Responding to your questions and providing customer support
• Improving our platform based on how people actually use it
• Protecting against fraud and maintaining platform security
• Complying with legal obligations under Australian law

Sharing Your Information

We don't sell your personal information to anyone. But we do share it with certain third parties who help us run our business:

Service Providers

We work with trusted companies that provide essential services like payment processing, email delivery, and hosting. These providers only access the information they need to do their job and are contractually required to protect your data.

Educational Partners

If you're taking a course that involves external instructors or certification bodies, we may share relevant information with them. This is limited to what's necessary for delivering the educational service you signed up for.

Legal Requirements

We may disclose your information if required by law, in response to valid legal processes, or to protect our rights and the safety of our users. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If sevandorio is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before your personal information becomes subject to a different privacy policy.

Data Security and Protection

We take reasonable steps to protect your information from unauthorized access, alteration, or destruction. Our security measures include:

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Secure storage with access controls and regular security audits
• Regular staff training on data protection and privacy obligations
• Incident response procedures to address potential data breaches
• Regular backups to prevent data loss

While we implement strong security measures, no system is completely secure. We can't guarantee absolute security, but we continuously work to protect your information using current best practices.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request. There's no charge for reasonable requests, though we may charge a fee for excessive or repetitive requests.

Correct Your Information

If your information is inaccurate or outdated, you can request corrections. You can update most of your details directly through your account settings, or contact us for help.

Delete Your Information

You can request deletion of your personal information, subject to certain exceptions. We may need to retain some information for legal or legitimate business purposes, such as completing transactions or complying with tax requirements.

Object to Processing

You can object to certain uses of your information, particularly for direct marketing purposes. We'll respect your preferences and stop processing your data for those purposes.

Data Portability

Where technically feasible, you can request your information in a structured, commonly used format so you can transfer it to another service.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and understand how people use it. Here's what we use:

Essential Cookies

These cookies are necessary for basic site functionality. They enable features like secure login, shopping cart functionality, and maintaining your session. You can't opt out of these without affecting how the site works.

Analytics Cookies

We use analytics tools to understand how visitors interact with our site. This helps us identify what's working and what needs improvement. These cookies collect aggregated data that doesn't identify you personally.

Preference Cookies

These remember your choices and preferences to provide a more personalized experience. For example, they might remember your language preference or interface settings.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Keep in mind that disabling cookies may affect site functionality.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Retention periods vary depending on the type of information and legal requirements:

• Account information: Retained while your account is active and for 7 years after closure for legal compliance
• Course completion records: Maintained for 5 years after completion to support certification verification
• Financial records: Kept for 7 years as required by Australian tax law
• Marketing data: Retained until you unsubscribe or for 2 years of inactivity
• Technical logs: Automatically deleted after 12 months

When we no longer need your information, we securely delete or anonymize it so it can't be associated with you.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate internationally, which means your data may be processed in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers that comply with recognized data protection frameworks and implementing contractual protections that meet Australian privacy standards.

If you have concerns about international data transfers, please contact us to discuss specific safeguards in place for your information.

Children's Privacy

Our services are designed for adults interested in internet entrepreneurship. We don't knowingly collect information from individuals under 18 without parental consent. If you're under 18, please have a parent or guardian contact us before using our services.

If we discover we've collected information from a minor without appropriate consent, we'll delete it promptly. Parents who believe we may have collected information from their child should contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account by contacting us.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We take complaints seriously and will investigate promptly.

Our complaint process:

• Submit your complaint in writing to our privacy officer
• We'll acknowledge receipt within 48 hours
• We'll investigate and respond within 30 days
• If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)

The OAIC can be reached at 1300 363 992 or through their website at oaic.gov.au. You have the right to lodge a complaint with them at any time, though we'd appreciate the opportunity to address your concerns first.